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Customer Appreciation

Comments from our clients

 

Thank you for making our Customer Rewards trip a success!  We received so many compliments on the choice of resort.  The APG staff onsite kept everything moving smoothly and made sure the welcome and farewell dinners went off without any problems.  Everyone had a great time!  Frank Green and his band “rocked the house” at the farewell party.

 

We are especially grateful for the time you spent helping the customers who were deviating from the travel dates and/or bringing other people.  They all mentioned how much they appreciated your patience with their requests. 

 

I have enjoyed working with you over the last 10 years on our company trip programs.  You have made my job easier and more enjoyable and I look forward to arranging the next trip.

 

- HVAC distributor

 

A simple thank you does not seem adequate to express the great appreciation our company, clients and I (Cindy, too) have for the flawless trip to Cabo with you all.  Your personal oversight and courtesies are recognized and contributed greatly to the quality and fun of this trip.  We have heard nothing but GREAT! comments from our manufacturer partners and customers.  The gifts you provided and your attention to detail were terrific.  We look forward to our next exciting adventure (wherever?) with your assistance and counsel.  On behalf of all of us here at [company] WELL DONE and GRACIAS AMIGOS!!

 - Floor Covering distributor 

I can hardly believe that it has been two months since our customer loyalty trip to Panama!  Through our long-standing business relationship you have always delivered the most professional service and executed our travel programs with great precision and attention to detail.  It doesn’t matter what new challenge or destination that I throw your way, you continue to meet and even exceed my expectations.  Panama was fabulous and, as we promised our  customers, it will be remembered as a trip of a lifetime. Your travel staff is tremendous and I can’t imagine a program without them.  Once again, you delivered an impeccably run program with exceptional service.  Thank you for all your efforts!

 - HVAC distributor

I wanted to thank you for your outstanding performance while running our trip to Cancun this past November.  We have been running trips for our region for the previous 10 years and I want you to know that this was the most organized trip that we have had during that time.

 

I have found everyone in your organization to be professional and genuinely concerned about the well being of our customers, during the preparation of the trip and also while we were at the hotel during the week that we stayed there.  The travel staff that you provided us with while we were in Cancun were very conscientious and conducted themselves professionally at all times.

 

I want to especially thank you for your efforts while we were on our inspection tour in working with the hotel to satisfactorily accomplish all of our special needs.  Your follow up while we were in Cancun to make sure that all the arrangements that we made for our customers were honored by the hotel enabled our customers to have a very enjoyable time in Cancun.  This required a lot of work on your part and it is greatly appreciated.

 

Because of your efforts we are already being asked where we are going next year and I expect next years trip to be our largest ever as there wasn’t one customer who didn’t enjoy the trip.  Once again thank you and I am looking forward to working with you next year.

 - Auto Parts distributor

Comments from travelers on various distributor trips run by APG

 

We returned home on Thursday and I just wanted to take a minute to thank you and ALL of the APG staff SO much for an amazingly put together trip.  You guys run like a well oiled machine!  And everyone is so incredibly nice.  I feel like people always send emails to complain about things, but when things run perfectly smoothly, there’s not always a lot of praise.  I did not want that to be the case here! 

It was nice to meet you and we look forward to hopefully seeing you again!  Please send our best to all of the travel staff!  And just FYI, pretty much everyone we spoke to, went to dinner with, etc, all said the same.  You guys seriously rock!

 

     

The website, app, emails, letters, all kept me feeling very informed, even while on the trip about noteworthy events or changes. I also appreciated all the information for how to prepare for the

trip.

The APG agents were super friendly & helpful!

 

We had an amazing time and we are looking forward to beating our sales goals so we can go again next year. Very organized, friendly and helpful staff !!!

 

I love the travel agency that has arranged all three trips that I’ve been on. They are fantastic!

 

I wanted to take a moment to express our sincere gratitude for the incredible opportunity to attend the [customer] Cruise event. The meticulous planning and effort that went into organizing this event are truly commendable. Everything was flawlessly executed, making it a pleasurable and memorable experience.  From the moment we stepped on board until the end of our journey, we felt warmly welcomed and well taken care of. It's not every day that one gets to enjoy such a fantastic event, and we feel privileged to have been a part of it.  We had a great time and appreciated the chance to meet others in our trade.  Thank you once again for the wonderful experience. We are looking forward to 2025! 

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